Return and Refund Policy – Almeena.in

Effective Date: [Insert Date]

At Almeena.in, we strive to provide you with the highest quality products and a hassle-free shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
The return request is initiated within [Insert Days] of receiving the order.
The product is unused, unopened, and in its original packaging with all tags and labels intact.
Perishable items, such as dates and dry fruits, are not eligible for returns unless they arrive damaged or expired.

2. Non-Returnable Items

The following items cannot be returned:

Perishable food items (unless damaged or defective).
Products that have been opened, used, or altered.
Items purchased during sales, promotions, or clearance events (unless damaged).
Customized or personalized products.

3. Return Process

To initiate a return, follow these steps:

Contact Us: Email us at [Insert Email] or call [Insert Contact Number] within the return period.
Provide Details: Share your order number, product details, and clear photos of the issue.
Approval & Pickup: Once approved, we will arrange for a return pickup or ask you to send the product to our address.
Inspection & Refund: After receiving the product, we will inspect it and process your refund or replacement.

4. Refund Policy

Once your return is approved, refunds will be processed within [Insert Days].
Refunds will be issued to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallets).
If you paid via Cash on Delivery (COD), we will provide a store credit or bank transfer refund.
Shipping charges are non-refundable, except in cases of defective or wrong items received.

5. Replacement Policy

If eligible, you can request a replacement instead of a refund for damaged or incorrect items.
Replacement processing time is [6] after return approval.